TERMS AND CONDITIONS

The NRC Shop is home to a selection of visibility items for the Norwegian Refugee Council. Items have been curated by the NRC identity team, focusing on high-quality products that will help build a consistent, strong identity across the organisation.

Prices:
All prices in the shop are in Norwegian kroner (NOK).

Delivery time estimates:
Delivery time on stocked goods will be approximately 2-3 days within Norway, 1 week within Europe, 1-2 weeks within rest of the world. Note that these are estimates and delivery times may vary from country to country. Estimated production time on products on demand is 2 weeks.

IMPORTANT: Shipment service suspension to Ukraine, Russia, Iran and Syria
Due to the situation in Ukraine, the outbound shipping services to Russia and Belarus have been suspended and we cannot deliver orders to those countries until further notice. Alternative routes are Poland, Moldova and Romania.

Apart from these countries, orders cannot be shipped to Iran and Syria either.
We follow the situation closely and will update you on any changes to this.

Shipping:
Shipping cost will be shown before confirming the order. 

Complaint:
In case of a complaint, contact webshop.drobak@idegroup.no

Return:
In case of return, the customer will pay for shipping.

Warranty:
Warranty applies to all defects of the product not caused by the user intentionally or negligently (see, among other things, the Purchase Act, the Anti-Duty Act, the Marketing Act).

Change in terms:
We reserve the right to change these terms and conditions, including due to changes to Norwegian law.